Shipping Policy

General

Regular shop orders will usually ship within 1-3 business days. Packages to the USA and Canada are shipped with Chit Chats, which hands off the package to USPS/ Canada Post for delivery. International shipments are sent through either Chit Chats or Canada Post.

Shipping Locations

I currently ship to the following locations:

USA
Canada*

Australia
New Zealand
Singapore
Switzerland
United Kingdom

*At the moment I am unable to ship to the following Canadian Provinces:

- Quebec
- Saskatchewan

Shipping locations are subject to courier service availability and international shipping laws, and may change. In rare cases, Dicepoint may cancel and refund an order if there are no available reasonable courier options.

Customs, duties and taxes

Dicepoint is not responsible for any customs, duties, taxes or other fees applied to customer orders during shipment. All customs, duties, taxes and fees are the responsibility of the customer. 

For customers in the EU, Dicepoint does not charge or remit VAT using IOSS. Customers may be asked to pay VAT charges when their package arrives. These charges are the sole responsibility of the customer.

Damaged/ Lost Packages

Dicepoint is not liable for any products damaged, lost, or stolen during the shipping process.

If your parcel has been damaged, lost or delivered to the wrong address, contact your relevant local courier first and file a claim. Reach out to me after you have filed a claim with your local courier and I will see what I can do. I will attempt to file an insurance claim with the courier that shipped the package, and try to get you a refund. All packages shipped with Chit Chats are insured up to USD$300. If possible, please retain all packing material and damaged goods.  

Parcels that are successfully delivered to the address inputted on your order or in your customer account, which are then stolen or damaged after delivery are not the responsibility of Dicepoint and will not be compensated under any circumstances. Customers are responsible for ensuring they input a valid and correct address, and that their package arrives to a secure location. Check with your local relevant courier if you need to change the shipping address of a package after your parcel is sent.

By clicking the checkout button for any purchase on this site, you are accepting the Shipping Terms and Conditions as written in this Shipping Policy.